SEPILOK NATURE RESORT

 

SEPILOK NATURE RESORT, SANDAKAN

Valid from 1st April 2020 to 31st March 2021

 

 

Resort Facilities

23 Individual chalets

Main building with Huge Restaurant Area

 

Room Facilities and Amenities

Double and Twin Sharing Room (a child above 6 years in a chalet will be charged for extra bed)

Ceiling Fan & Air-Conditioned Room

Mini Rattan Shelf with hangers

A Private Balcony

Coffee and tea making facilities

En suite bathroom with shower and bathtub

Basic toiletries

Bath towels

220 volts electrical point (3 pin socket - British)

 

Accommodation per night

Chalets

Rate (RM)

6% SST (RM)

TOTAL (RM)

SGL/TWN/DBL

365.00

21.90

386.90

Extra Bed

80.00

4.80

84.80

TTx (Tourism Tax) – RM 10.00 per room per night (subject to change without prior notice)

 

Meals (Buffet Meals) per person

Meals

Rate (RM)

6% SST (RM)

TOTAL (RM)

Breakfast

45.00

2.70

47.70

Lunch

55.00

3.30

58.30

Dinner

65.00

3.90

68.90

 

Transfers (SIC) per way

(minimum order requirement : 2 persons)

Routes and Destinations

Rate (RM)

6% SST (RM)

TOTAL (RM)

SDK Airport – SNR area

50.00

3.00

53.00

SDK Airport – Hotel/SDK Town area

55.00

3.30

58.30

 

In-house Tour

(minimum order requirement : 2 persons)

In-house Tours

Rate (RM)

6% SST (RM)

TOTAL (RM)

* Sepilok Orang Utan Rehabilitation Centre

100.00

6.00

106.00

* Bornean Sun Bear Conservation Centre

100.00

6.00

106.00

Sepilok Jungle Night Walk

100.00

6.00

222.60

City Tour (Water Village, Temple, Market)

150.00

9.00

159.00

Colonial Tour (War Mem, St Michael, Agnes Keith)

180.00

10.80

190.80

* Labuk Bay Proboscis Monkey Sanctuary

210.00

12.60

222.60

Sukau Kinabatangan River Cruise

350.00

21.00

371.00

Sukau Kinabatangan River Cruise+Cave

390.00

23.40

413.40

Rainforest Discovery Centre

140.00

8.40

148.40

 

Single Supplement Rate (for Single Traveler)

In-house Tours

Rate (RM)

6% SST (RM)

TOTAL (RM)

* Sepilok Orang Utan Rehabilitation Centre

150.00

9.00

159.00

* Bornean Sun Bear Conservation Centre

150.00

9.00

159.00

Sepilok Jungle Night Walk

150.00

9.00

159.00

City Tour (Water Village, Temple, Market)

225.00

13.50

238.50

Colonial Tour (War Mem, St Michael, Agnes Keith)

270.00

16.20

286.20

Labuk Bay Proboscis Monkey Sanctuary

357.00

21.42

378.42

Sukau Kinabatangan River Cruise

700.00

42.00

742.00

Sukau Kinabatangan River Cruise+Cave

780.00

46.80

826.80

Rainforest Discovery Centre

210.00

12.60

222.60

*inclusive of entrance fee

 

Note:-

Join in tour can be arranged for single traveler on SIC basis (Subject to availability of in house guest

taking the tour during his/her stay), otherwise it will be subjected to single supplement rate.

 

CHECK IN/OUT TIME

Check-In Time to Chalet -  2.00 pm

Check-Out Time from Chalet - 12.00 pm

 

MEALS AND TIMING

Breakfast :  07.00am – 10.00am

Lunch :  11.00pm –  2.00pm

Dinner :  07.00pm –  9.00pm

 

GENERAL TERMS & CONDITIONS

Please ensure to read and understand the Terms & Conditions below before proceeding with reservation and booking.

 

1.       Reservation/Deposit/Full payment

 

1.1. Reservation

Advance reservation by email is preferred ( at least sixty (60) days in advance )

Booking Request Standard Deadline (cooling-off period)

Upon inquiry, subjected to room availability, room(s)/space(s) will be held for 3 days only. Should there be NO RECONFIRMATION within the given period, the temporary held room(s)/space(s) will be released by our booking system automatically without further notification to you.

Once booking has been reconfirmed, a non-refundable deposit will be required to block the room(s)/space(s) until 30 days to arrival date where full payment should be made to finalize the booking. Reservation will be automatically canceled if deposit is not received by the resort.

Please review and verify all booking invoice thoroughly and contact your Travel Agent immediately if the invoice appears to be incorrect or incomplete. The resort cannot accept responsibility if we are not notified of inaccuracies within 5 days after sending out the invoice. In the case of billing errors, the resort reserves the right to re-invoice you with the correct pricing.

 

1.2. Deposit (Non-refundable deposit)

non-refundable deposit RM50 per person and/or per room per night is required to reserve space for you. 

Sepilok Nature Resort (SNR) and other Tour packages (Ready or Customize Package)

30% of the Package Value.

 

1.3. Full Payment (Final Payment)

Full/final payment is due 30 days prior to commencement of services. If final/full payment is not received by the due date, your reservation will be cancelled and your full deposit will be retained by the resort. The resort is not responsible for cancelled of reservations in the event final balance is not received by the final payment date.

  

2.       Bookings within thirty (30) days.

For reservations made within the final payment date of your vacation (in most cases, within 30 days of departure and subjected to availability of accommodation), FULL PAYMENT is required at time of booking.

 

3.       Accompanying Children and Infants.

Travelers below 12 years old on the departure date must be accompanied by an adult throughout the vacation and are requested to share an adult's accommodation. Limited number of chalets can be fitted with 1 extra bed as an when required, extra bed rate apply.

 

4.       Package Prices. 

Package prices are in Ringgit MALAYSIA and exclude airfare, beverages, laundry, room service and

others not specified or mentioned in the tour itinerary or in brochures. Prices are subjected to

change without prior notice.  

 

5.       Extension stay request.

One may apply for extension of stay while at the resort but subjected to accommodation availability.

 

6.       Participation

For the benefit of everyone at the resort, the resort reserves the right to accept or reject any vacation participant and to remove any participant whose conduct is deemed incompatible with the interests of the other participants. The resort will not refund or cover any cost or expenses incurred for termination of vacation arrangements due to unacceptable behavior.

Note:

a)    Smoking is not allowed on transportation that is exclusively provided by the resort. Smoking is restricted to certain areas at the resort.

b)      Strictly no outside Food & Drinks allowed into the resort

 

7.       Travelers Who Need Special Assistance On Tours

You must advise any disability requiring special attention at the time the reservation is made. The resort will do their best to accommodate the special needs request, but is not responsible in the event it is unable to do so nor responsible for any denial of services by, hotels, restaurants, or other independent suppliers. The resort cannot provide individual assistance to a vacation participant for walking, dining, getting on and off motor coaches and other vehicles, or other personal needs. The resort strongly recommends a qualified and physically able companion must accompany travelers who need such assistance. All travelers are subjected to the Participation CLAUSE 7. above. 

   

8.       Cancellation Charges/Refund. 

Please notify us via email of the intention to cancel any booking at the earliest instance available.

Any request for refunds is subjected to these Terms & Conditions.

 

After commencement of service no refund in part or full, will be made (in cash equivalent or

vacation price reduction) for unused services/activity for voluntary modifications made by the

traveler. Where a guest fails to complete the stay as booked, when that guest checks out, they will

still be charged for their unutilized stay and advised to make a claim on their travel insurance.

 

If a booking cancellation is received prior to the final payment date of your vacation, the

non-refundable deposit payments will be retained.

 

In the event of cancellation after full payment, there will be no refund.

 

The resort reserves the right to cancel or reschedule any vacation departure for any reason, including insufficient demand or force majeure. If a vacation is cancelled prior to departure, the resort will only refund the amount received for the reservation. The resort will try to rebook the same vacation with a different departure date, or a similar vacation but there is no guarantee of availability of offering

   

9.   Unforeseen Circumstances 

The resort will not be held liable for any delay, additional expense or inconvenience which may be caused directly or indirectly by events outside of the company control, such as late arrival of domestic or international flights, civil disturbance, fire, floods, unusually severe weather, act of God, act of Government, or the failure of any machinery or equipment. Additionally, the resort will not accept any responsibility for any injury, guest loss of or damage to personal equipment and property whilst staying at the resort, or during participation in any activity. In the unlikely event that the trip is cancelled due to bad weather, rough and dangerous conditions, a natural disaster, an act of God, war, political unrest, a danger to passengers, then the resort has the right to cancel or delay the departure. The resort withholds the right to change the planned itinerary or change the schedule.

  

10.   Liability

The resort cannot be held responsible, or in any way liable, for property losses, personal losses, accidents, injury, or death for any reason whatsoever, whether through any activities booked through us, or caused to you by third parties connected, or not connected to us. The resort will not be liable, for any additional expenses incurred by customers, for any reasons whatsoever. If a complaint is received about the package, for any reason, the company will agree to investigate and may act upon the complaint dependent upon our findings. All guests/customers will be required to read and sign the company Standard Liability Form and other related forms at the resort upon arrival or check-in. Refusal by a guest to sign such documents will prevent the resort from providing such activities.

 

11.   Insurance

We recommend that if you intend to go scuba diving, make sure you have an insurance policy that covers this activity. We strongly recommend that all guests take out adequate travel insurance covers accident, loss caused by cancellations, loss of luggage, personal property, medical expenses, medical evacuation and weather disruption / cancellations (including activity cancellations).

 

12.   Travel Documentation

Please check you have the required travel documents before booking your dive trip. Make sure your passport has at least 6 months to run from your time of entry into Malaysia.