SIPADAN MABUL RESORT (SMART)

SIPADAN-MABUL RESORT (SMART)

Valid: 01 April 2019 to 31 March 2020

Rates are subject to additional 6% SST

NON-SIPADAN PACKAGE - Standard Chalet

 

DAYS/NIGHTS

PRICE PER DIVER

(TWIN SHARE)

PRICE PER

NON DIVER

(TWIN SHARE)

PRICE PER CHILD

4-11 YEARS OLD)

(NON-DIVER)

2 days/1 night

RM 1,852

RM 1,489

RM    745

3 days/2 nights

RM 2,551

RM 2,002

RM 1,001

4 days/3 nights

RM 3,112

RM 2,397

RM 1,199

5 days/4 nights

RM 3,669

RM 2,791

RM 1,396

Extra day/night

RM    849

RM    766

RM    384

 

16 standard chalets also categorized as semi-detached (built up size 20X28ft), which could accommodate 32 guests at any one time.  All the chalets are made from native materials of Borneo on Twin Share Basis, built with mosquito screens have attached toilet/bathroom with hot shower facilities, in-room safety box and the comfort of air-conditioning, which are available for 24 hours.

DETACHED/STAND-ALONE CHALET

To add RM 135 per person/per night surcharge on top of the above package price.

SUITE CHALET

To add RM 295 per person/per night surcharge on top of the above package price.

 

(ADDITIONAL INCLUSION FOR CERTIFIED DIVER)

* 3 combinations boat dives per day with divemaster on Mabul, Kapalai or nearby Island

 (Except on arrival and departure day)

* Unlimited jetty diving from Mabul’s House Reef with buddy

* Use of tanks with air, weights and weight belt

 

SIPADAN PACKAGE - Standalone Chalet

 

DAYS/NIGHTS

PRICE PER DIVER

(TWIN SHARE)

PRICE PER

NON DIVER

(TWIN SHARE)

PRICE PER CHILD

(4-11 YEARS OLD)

(NON-DIVER)

6 days/5 nights

RM 5,702

RM 4,358

RM 2,179

7 days/6 nights

RM 6,607

RM 5,186

RM 2,594

8 days/7 nights

RM 7,513

RM 6,015

RM 3,008

9 days/8 nights

RM 8,418

RM 6,844

RM 3,422

Extra day/night

RM   983

RM   899

RM   450

 

Sipadan-Mabul Resort has 22 standalone chalets also categorized as detached (16 units twin-bed and 6 units double bed) (built up size 22X28ft) which could accommodate 44 guests at any one time.  All the chalets are made from native materials of Borneo, built with own balcony with mosquito screen, attached private shower/toilet and hot shower facilities, the comfort of air-conditioning, which are available for 24 hours, selected satellite TV channels, mini bar and in-room safety box.

 

SIPADAN PACKAGE - Suite Chalet

 

DAYS/NIGHTS

PRICE PER DIVER

(TWIN SHARE)

PRICE PER

NON DIVER

(TWIN SHARE)

PRICE  PER CHILD

(04-11 YEARS OLD)

(NON-DIVER)

6 days/5 nights

RM 6,300

RM 5,339

RM 2,670

7 days/6 nights

RM 7,377

RM 6,332

RM 3,166

8 days/7 nights

RM 8,453

RM 7,325

RM 3,663

9 days/8 nights

RM 9,529

RM 8,139

RM 4,160

Extra day/night

RM 1,078

RM    995

RM    498

 

Sipadan-Mabul Resort has 3 suite chalets (double bed - built up size 28X31ft and 34X34ft), which could accommodate 4 guests at any one time.  All the chalets are made from native materials of Borneo, built with own balcony with mosquito screen, attached private shower/toilet and hot shower facilities, the comfort of air-conditioning, which are available for 24 hours, selected satellite TV channels, mini bar and in-room safety box.

The Sipadan Package includes 1 day trip to Sipadan Island (Excluding permit fee @ RM 140.00, subject to 6% service tax per person per day to be paid at the resort). Please note during peak season, divers will be given the priority to Sipadan Island

 

MABUL WATER BUNGALOW

 

DAYS/NIGHTS

PRICE PER DIVER

(TWIN SHARE)

PRICE PER

NON DIVER

(TWIN SHARE)

PRICE PER CHILD

(4-11 YEARS OLD)

(NON-DIVER)

2 days /1 night

RM3,770

RM 2,249

RM 1,125

3 days/2 nights

RM4,634

RM 2,825

RM 1,413

4 days/3 nights

RM5,515

RM 3,431

RM 1,716

5 days/4 nights

RM6,373

RM 4,023

RM 2,012

Extra day/night

RM1,230

RM    982

                   RM    492

 

MABUL WATER BUNGALOW is a floating dive-resort wholly owned by Sipadan-Mabul Resort (Sabah) Sdn. Bhd. (SMART), is situated at Mabul Island overlooking the world-known Sipadan Island which is 15-minutes away by speedboat.  

These wooden-type bungalows (built up size 40X23ft) has sixteen (16) units (12XDouble Bed & 4XTwin Bedded) entirely built over water with stilts offer sheer comfort.  Each bungalow exquisitely furnished with contemporary furniture and décor, equipped with remote control air-conditioner, ceiling fan, private bathroom-hot/cold shower and toilet, spacious private balcony offer panoramic vistas of blue sea, selected  satellite TV channels, mini bar, coffee/tea maker, hair dryer and in-room safety box.    

 

SINGLE SUPPLEMENT

To add 50% surcharge on top of the above prices for single occupancy of a 2-bed chalet.  This must be booked well in advance.

 

PACKAGE INCLUDES

* Transfer between: Tawau - Semporna Jetty – Mabul Water Bungalows - Tawau by van and speedboat

* Accommodation on twin-sharing basis with attached bathroom and the facilities of hot shower and the comfort of air-conditioning

* All food and hot beverage while at the resort (excluding alcoholic, fruit juice and carbonated soft drinks)

 

(ADDITIONAL INCLUSION FOR CERTIFIED DIVER)

* 3 boat combinations dives per day with divemaster either on Mabul, Kapalai or nearby Island

   (Except on arrival and departure day, even when not flying)

* Unlimited jetty diving from Mabul’s House Reef with buddy

* Use of tanks with air, weights and weight belt

 

EQUIPMENT RENTALS 

The rental price for each item as below (subject to 6% SST):

BCD RM 25 Net Per Person/Per Day

Regulator RM 30 Net Per Person/Per Day

Mask & Snorkel RM 21 Net Per Person/Per Day

Fins RM 21 Net Per Person/Per Day

Booties RM 15 Net Per Person/Per Day

Wetsuit RM 25 Net Per Person/Per Day

Torch with batteries RM 35 Net Per Person/Per Day

Torch (re-chargeable) RM 45 Net Per Person/Per Day

Dive Computer RM 36 Net Per Person/Per Day (limited unit)

 

FACILITIES

Resort: Sipadan-Mabul Resort and Mabul Water Bungalow are located at the southern tip of Pulau Mabul overlooking Sipadan. We are accorded as 4-Stars Resort by The Ministry of Tourism Malaysia and we are member of PADI 5-Star Dive Resort and NAUI PRO GOLD Dive Resort.

Electrical outlet is 220 Volt AC, 50 cycles using three rectangular prongs similar to British plugs.

Electricity power supply 24 hours a day.

A vinyl swimming pool measuring 41-ft X 21 ft with a 6-ft deep end. A 4-6 persons Jacuzzi Whirlpool Spas. A large dining hall/bar area is used for meals, socializing, dancing and staff shows.

Coconut drink, juices, carbonated soft drinks, beer and wine can be purchased at the resort bar and jetty bar. A small sundry shop sells a range of T-shirts, batteries, toiletries, souvenirs and etc.

An office takes care of the registration and billing; it is equipped with a Telephone/Fax for communications with the mainland. Free WIFI access is available in the room.

 

HOW TO GET THERE

First, you take a short 45 minutes Malaysia Airlines domestic flight from Kota Kinabalu to Tawau then you will be met and transferred to Semporna Jetty (Harbor) by van (appro. 1-hour drive) and finally, you will be transferred to Mabul Resort by speedboat (appro. 40 minutes boat ride).

Boats: We have fifteen (15) custom-built fiberglass dive boats and three (3) half-cabin passenger/transport boats. These dive boats can carry 10 divers each and get to any of the island dive sites in 15 minutes or more. Each boat goes out three times a day with a boatman and divemaster.

Diving: We have daily boat going to the dive sites, which is about 15 to 30 minutes boat ride. Dive sites and diving schedule will be arranged at the discretion of the resort management. All diving at Sipadan Island is subject to entry permit approval.

The UNLIMITED JETTY DIVING mentioned in the inclusion are dives from Mabul’s House Reef and includes night diving (without divemaster and boat). Tanks, weights and weight belt are provided; all other equipment must be brought by the diver or rented. These dives must be arranged in advance.

Most diving is a combination of wall and drift diving. We have eight Bauer Compressors, 400 units Aluminum 3000 psi/80 cubic foot tanks with American style 'K' valves and 100 units with DIN valve, 35 sets of diving equipment for rental. It is advisable to bring own adapter / converter (220/110v) for charging for strobes, camera and lights.

For further details, please refer to our ‘Conditions for Diving’ information sheet.

 

THE ISLANDS: SIPADAN, MABUL & KAPALAI

SIPADAN is the small island where you can dive and snorkel. It is a 15-30 minutes boat ride south of Mabul. Sipadan is the tip of a mountain with steep underwater walls all around it. These walls drop to 300m on the Mabul side of the island and 600m on south side.

Diving on Sipadan is all drift diving, divers drop in and cruise with the current along the walls. This combination of deep walls and ocean currents provides the ideal environment for pelagic such as sharks and large schools of jacks and barracuda.

SPECIAL RULES FOR PROTECTING TURTLES:

Divers and snorkelers are to refrain from touching, teasing and restraining turtles under water because turtles are air breathers and can be drowned if panicked or cornered. Anyone riding or restraining turtles will sit out the next dive.

Note: The time restricted by the Government for Diving at Sipadan Island is from 6am to 6pm.

MABUL in contrast to Sipadan is a continuation of the Borneo landmass rather than the top of an underwater mountain. Because of this, Mabul has more gradually sloping walls around it that bottom out at about 30m. The attractions on Mabul are of the smaller variety such as lobster, crocodile fish, moray and garden eels. This makes it an ideal location for macro-photo opportunities.

If you walk around the east of the island at night, be sure to take a flashlight and watch for sea snakes on the beach or amongst the palm trees.

KAPALAI lies to the east of Mabul about 10 minutes away. It used to be a vegetated island much like Mabul but erosion has turned it into a small sandbar that just breaks the surface of the water. This is an area that we are exploring for new dive sites. Like Mabul it is an excellent location for macro-photography and is especially abundant in the rare finds of diving such as mandarin fish, stonefish, leaf fish, pipefish, lionfish, frogfish, cuttlefish, eels, and more.

 

CONDITIONS FOR DIVING

DIVER TRAINING / DIVER’S CERTIFICATIONS

All divers will be required to show proof of diver training / certification by an internationally recognized Diver Training Agency upon arrival before they would be allowed to participate in any diving activity. SMART also reserves the right to require a Scuba Skills Refresher Course for any diver who cannot provide proof of diving in the last 12 months and/or exhibits uncertainty in their skills. Logbooks are highly recommended.

LIABILITY/RELEASE FORM (WAIVER)

All guests will be required to sign a Liability/Release Form (Waiver) before or upon arrival and abide by all diving and safety rules of the resort. No diving or snorkeling activities will be permitted until the said form is signed and witnessed.

WEATHER CONDITIONS

We operate diving all year round but we cannot predict the weather conditions these days for scuba diving even for the best season.

DIVING ON FIRST DAY AT RESORT - ORIENTATION

The first dive at the Dive Resort on the day of arrival will be an orientation dive with a Divemaster.

This is required of all divers. Please take note that there is NO Underwater Camera or Video allowed during the orientation dive. Other jetty dives can be done on the first day under our UNLIMITED JETTY DIVES program. First day diving is depends on your arrival time to the resort.

 

DIVING SCHEDULES AND REGULATIONS

* Boat Dives

There are three (3) boat dives a day, two in the morning and one in the afternoon. It is a combination dive at nearby dive sites making a total of 3 dives per day. Each boat goes out with a boatman and Divemaster.

All dive sites and dive schedules will be arranged at the discretion of the resort Management.

Our dive boats will depart to the dive sites every morning at 8.00 to 9.00 am and return to Sipadan-Mabul Resort after the 3rd dive, around 4.00 p.m. Divers will return to the resort for their meals after every dive. If you are diving at Sipadan Island you will be there the whole day, lunch will be served on site.

The number of dive is limited to avoid overcrowding; therefore, visits must be arranged well in advance.

Divers on their first visit to Sipadan are briefed before they take the plunge.

* Additional Day Dives

In order to cover the entire dive sites it is recommended at least one week stay at the resort. If you would like to do additional day diving besides the normal 3 boat dives then the diving rate is RM 100.00 per dive/per diver. (subject to 6% service tax) This must be arranged in advance with the dive master. You will be required to sign a separate Liability/Release Form (Waiver).

*Unlimited Jetty Dives

Besides the three (3) boat dives, unlimited jetty dives may be carried out daily on Mabul’s House Reef. These jetty dives can only start after your morning boat dive, unless you choose not to go on the morning boat dive; then you may dive anytime after 7.00am. Your last jetty dive has to be planned in such a way as to exit the water by 7.00 p.m.

(See also Night diving section below)

For jetty dive, you are required to dive with a buddy and sign out with our personnel on duty. NO DIVEMASTERS WILL ACCOMPANY JETTY DIVES, unless prior arrangements are made.

 

To Pay & Dive on the Spot

For certified divers who purchase non-diver package wishes to pay and dive on the spot the additional charge is RM 160.00 per dive per person(subject to 6% service tax) includes the use of dive boat, tank with air, weights, weight belt and the services of divemaster on sharing basis. This must be arranged in advance and pay locally.

Whilst for the unlimited house reef diving with buddy is RM 80.00 per dive per person(subject to 6% service tax) includes the use of tank with air, weights and weight belt. This must be arranged in advance and pay locally.


*Buddy System and Depth Limitations

As per most Training Agency's teachings, all dives must be with a buddy; no solo diving is allowed. Depth on any dive shall be limited to a maximum of 140 feet (40 meters), of course taking into account any residual nitrogen time already acquired.

*Surface Intervals

For safety measures, a mandatory minimum 60 minutes surface interval is required before the next consecutive dive, regardless of whether you are diving by a computer or by tables.

*Night Diving

To Night Dive, divers must show proof of night diving in the form of certification cards or logbooks documenting such dives. If no proof is available, divers who wish to night dive will be required to take an introduction OR certification course in night diving at an additional cost. Night Divers must exit the water by 7.00 p.m. (1900 hrs).

Night dive is exceptionally good at Mabul walls where one could easily encounter Lobsters, Crocodile Fish and occasionally large Cuttlefish. The boat leaves for Mabul night dive at around 6.00 - 6.30 p.m. and dinner will be served after the dive.

Night dives can be scheduled whenever a diver wants to do one the following evening at extra charge.

A diver doing their first night diving will be required to do an introduction to night diving prior to the dive.

Rates for night diving with boat on Mabul Island is RM 270.00 per dive/per boat from 1-2 Divers and if there are 3 divers and above the rate is RM 100.00 per diver/per dive.(subject to 6% service tax) This will be charged locally.

 

FLYING AFTER DIVING (LAST DAY AT RESORT)

The latest recommendation from DAN, Training Agencies etc., indicates that you should wait a minimum of 12 hours and sometimes up to 24 hours after diving before you fly. However, SMART recognizes that people, agencies, and even computers and tables differ on this. If you choose to dive on the day you leave and fly, you will be required to sign a separate Liability/Release Form (Waiver) to do this. You will only be able to do one morning dive at 8.00am at Mabul Island; however, this is at the discretion of the resort Management. The extra charge for the dive on last day is RM 100.00 per person/per dive. (subject to 6% service tax)

 

FINAL DISCRETION

SMART reserves final discretion on who may or may not do any type of diving we offer, based on a diver's shown abilities, experience, etc. If a diver is or becomes physically incapacitated by injuries, illness, intoxication, 'hangovers', etc., we reserve the right to stop this person from diving.

We constantly remind all our valued guests that the future of the reef is in their hands, they are told not to touch, lift, remove or damage any of the flora and fauna of the reef.

All our Dive masters and Instructors are well versed on protection of our underwater ocean environment and have at all time been advising all Resort guest divers on the underwater rules during their briefings and this is our standard practice. These restrictions are also stated in our contract agreement signed by all guests.

Our resorts do take it very seriously on the diving and underwater rules. If warranted, for consistent bad behaviors underwater, we will ban the divers from diving.

 

NOTICE OF ENTRY PERMIT & DIVING AT SIPADAN ISLAND

Please be informed that all guests need to obtain entry permit daily to dive or visit to Sipadan Island and it will be subject to approval by the Sabah Parks Management, which is in control of issuing the entry permit. The total number of divers or visitors allowed to visit Sipadan Island is restricted to 120 people per day.

Our resort has been allocated 14 quotas each day out of the 120 people. Due to this limited quotas the resort will only arrange for guests who stay from 5 nights onward at standalone chalets or at water bungalows to have 1 day diving guarantee at Sipadan Island.

Please note there is no first come first serve basis. During peak season, priority will be given to divers.

This guarantee trip is NOT included the entry permit fee. The fee is RM 140.00 (subject to 6% service tax) per person per day for divers, non-divers, visitors and children. This entry permit fee has to be paid on arrival in the resort.

We will not be held responsible for not being able to provide trip to Sipadan Island due to the conservation measures by the Government.

However, should the entry permit to Sipadan Island is not been approved, we can offer alternative trip to nearby islands such as Kapalai, Mabul, Sibuan, Boheydulang, Mantabuan and Mataking where there is no restrictions on these islands. You may arrange this trip with our dive team in the resort.

As for guests who are staying less than 5 nights at standard or standalone chalet, the package will be based on our NON SIPADAN PACKAGE, no matter how long is your stay, the trip to Sipadan Island is NOT GUARANTEE.

You may check with our dive team when you arrive to the resort, if any day trip Sipadan diving service available to book. The price per trip is RM 520.00 per person per day includes 3 boat dive with divemaster.

 

THIS IS ONLY A GUIDE & ALL FLIGHT SCHEDULES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.

ARRIVAL FLIGHT

        BOAT SCHEDULE

SECTOR      FLIGHT                   ETD       ETA       DEPART FROM SEMPORNA JETTY

BKI/TWU      AK6268                   0610      0705      1000AM

BKI/TWU      AK9272                   0730      0820      1000AM

BKI/TWU      MH2121/FY7745     0740      0825      1000AM

BKI/TWU      OD1700                   0810      0900      1000AM

 

KUL/TWU     AK5744                   0650       0950       1230PM

BKI/TWU      MH3093(VIA SDK)  0800       0950       1230PM

BKI/TWU      MH3051                   0850      1000       1230PM

KUL/TWU     MH2660                   0730      1020       1230PM
BKI/TWU      AK6260                    0950      1045       1230PM

 

KUL/TWU     AK9744                    0830      1125        1630PM

BKI/TWU      AK6266                    1225       1320       1630PM

BKI/TWU      MH2137/FY7747      1300      1345        1630PM

KUL/TWU     AK5748                    1100       1355       1630PM

 

REMARKS:


FOR GUESTS ARRIVING SEMPORNA BY OVERLAND TRANSFER ON OWN ARRANGEMENT, PLEASE PROCEED TO SEAFEST HOTEL’S LOBBY.

PLEASE BE THERE HALF AN HOUR BEFORE BOAT DEPARTURE. IT IS ADVISABLE TO INFORM US IN ADVANCE OF YOUR ARRIVAL TIME AS OUR BOATS ARE NOT ALL THE TIME STATIONED AT THE JETTY.

IF YOU MISS THE BOAT THEN YOU WILL HAVE TO WAIT FOR THE NEXT SCHEDULED BOAT.

 

FOR GUESTS OVERNIGHT THE DAY BEFORE AT SEMPORNA, PLEASE NOTE TRANSFER TO THE

JETTY WILL BE PROVIDED FOR GUESTS STAYING NEAR THE HARBOUR. PLEASE WAIT AT THE

HOTEL’S LOBBY HALF AN HOUR BEFORE BOAT DEPARTURE.

 

WHILST FOR GUESTS STAYING OUTSIDE THE HARBOUR, PLEASE MAKE OWN ARRANGEMENT

TO SEAFEST HOTEL’S LOBBY HALF AN HOUR BEFORE BOAT DEPARTURE.

 

AS WE ARE NOT ABLE TO MEET ALL THE FLIGHTS ARRIVING IN TAWAU THEREFORE GUESTS

ARRIVING BY FLIGHT NOT STATED ABOVE MUST STAY THE NIGHT AT THE MAINLAND - TAWAU

OR SEMPORNA. HOTELS CAN BE ARRANGED ON REQUEST.

 

DEPARTURE FLIGHT

BOAT SCHEDULE

SECTOR      FLIGHT                    ETD       ETA        DEPART TO SEMPORNA JETTY

TWU/BKI      MH3092 (VIA SDK) 1010      1205        0630AM

TWU/KUL     AK5745                    1015      1300       0630AM

TWU/BKI      AK6261                    1110      1200        0630AM

TWU/KUL     MH2661                   1115      1350        0630AM

TWU/KUL     AK9745                    1150      1435        0630AM

TWU/BKI      MH3052                   1245      1345        0630AM

TWU/KUL     AK6267                    1345      1440       0630AM

TWU/KUL     AK5747                    1420      1705       0630AM

TWU/KUL     MH2665                   1440      1725       0630AM

 

TWU/KUL     AK5749                    1610      1855       1100AM

TWU/JHB     AK5597                    1650      1920       1100AM

TWU/BKI      AK6263                    1720      1815       1400PM

TWU/BKI      MH2134/FY7746     1810      1900        1400PM

TWU/KUL     AK5752                    1825      2110       1400PM

TWU/KUL     AK5741                    2050      2335       1400PM

TWU/BKI      MH3056                   2120      2230       1400PM
TWU/BKI      AK6265                    2150      2240       1400PM


REMARKS:


FOR GUESTS DEPARTING ON EARLY FLIGHT BEFORE 10:00AM MUST DEPART THE RESORT 1 DAY EARLIER FOR OVERNIGHT STAY AT THE MAINLAND - TAWAU OR SEMPORNA. HOTELS CAN BE ARRANGED ON REQUEST.

 

NOTE:

ALL LAND & BOAT TRANSFER ARE ON SHARING BASIS. PRIVATE CHARTER CAN BE ARRANGED ON REQUEST.

* UNSCHEDULED BOAT TRANSFER TO AND FROM THE RESORT CAN BE ARRANGED WITH ADDITIONAL SURCHARGE BUT THIS IS SUBJECT TO WEATHER CONDITIONS.

ON SOME OCCASION THE BOAT DEPARTURE TIME COULD BE DELAYED DUE TO UNFORSEEN CIRCUMSTANCES

WHENEVER NECESSARY, THE RESORT MANAGEMENT RESERVED THE RIGHT TO CHANGE THE BOAT SCHEDULE THEREFORE PLEASE ALWAYS DOUBLE CHECK WITH THE RESORT MANAGEMENT FOR YOUR BOAT & FLIGHT INFORMATION.

 

FLIGHTS DEFINITION:

MH – MALAYSIA AIRLINES, AK – AIR ASIA, FY – FIREFLY, OD – MALINDO AIR

 

  1. RESERVATIONS, CONFIRMATIONS AND PAYMENTS

 

Reservations (bookings) for Mabul Island trips, transfers, hotels, side tours, etc. must be made in writing by email. Spaces will be given on a ‘first come first served’ basis (as long as all other reservation conditions below are met).

Spaces shall automatically be released if no confirmation is received on the cut off dates.

Any reservations on or after cut off dates will be treated as a new reservation and is subject to availability.

Change of date is treated as new booking and the previous booking is automatically cancelled.

A reservation fee or deposit of 30% of total calculated tour fee each space (PAX) booked must reach us within 14 days after your initial booking. If this is not forthcoming, your reservation will be canceled without notice. This reservations fee or deposit will hold the spaces until 30 days out from arrival date in Sabah.

The 30% reservation fee or deposit is non-refundable and non-transferable to other dates.

In the event, if there is a change in the reducing number of persons, it will be resulted in Loss of Deposit.

You must confirm your spaces by 30 days out by remitting the remaining balance of the calculated tour fare. Also by this time, you must notify us your guest’s name as in passport, passport number, nationality, date of birth, diver certification and it's level, gender, whether traveling single or as a couple, flight details, transfers and, hotels needed (in Sabah), additional tours and anything else you wish us to arrange for your guest(s).

Failure to comply with the above will result in cancellation of your spaces without notice and the spaces will become free sell.

 

  1. CANCELLATIONS

 

Once payment is fully settled, in the event of cancellation, the following cancellation charges shall apply. The cancellation charge is calculated on the basis of the total cost payable by the person(s) cancelling excluding booking fees, insurance premiums and any amendment charges.

(a) From Confirmation date to 15 days before arrival in Sabah - 30% of the trip's full price forfeited

(b) From 14 days to arrival date in Sabah - 50% of the trip's full price forfeited

(c) From 7 days to arrival date in Sabah - 75% of the trip's full price forfeited

(d) 'No Show' by customer - 100% of the trip's full price forfeited

 

  1. UNUSED SERVICES

No refund will be made for any part of the Sipadan or Mabul Island diving trip, shorten stay, transfers, side tours, hotels, meals, flights, diving permit etc. not utilized by the pax once the trip has departed from their place of origin.

 

  1. CHILDREN POLICY

The following conditions apply to all NON-DIVING children:

  1. Infants up to 3 years old are Free of Charge. The infant must stay in the same chalet as the parents; a baby cot will be provided free of charge if prior arrangement is made.

 

  1. Children 4 to 11 years who are NON-DIVERS are chargeable at children rate (please refer price list). They must stay in the same chalets with the parents, an extra bed will be provided in each chalet. Children rate is based on the year of birth.

 

Any children who are a certified diver, no matter what age, and will be diving must pay full divers rates. PARENTS ASSUME FULL RESPONSIBILITY FOR THEIR CHILDREN AT ALL TIMES. SMART does not have and cannot provide any babysitting services for children nor will SMART bear any responsibility for anything that might befall said children.

 

  1. FOC POLICY

We offer the tour leader of bona fide group, club or dive store trips a FOC trip to Sipadan-Mabul Resort / Mabul Water Bungalows (ex-Tawau) for every 10 paying guests. Example: 10 full paying guests, 1 tour leader FOC; 20 full paying guests, 2 tour leaders FOC, etc.

Please note this is not to be used by grouping pax together to form a group, as these tour leaders will be responsible for all liaisons between said group's problems outside of where SMART's responsibilities lie. The name(s) of the tour leader must be advised to us before arrival in Sabah.

Please note the FOC offer for the group/tour leader inclusive of accommodation on twin share, meals, transfers and diving together with the group member. Any unused complimentary services/facilities cannot be exchanged for cash rebate and/or carried forward.

Other expenses eg. entry permit fee to Sipadan Island, tourism tax, night dive, extra dive, usage of Nitrox Air (if any), juice, soft drink, alcohol, rental equipment and etc are to be paid at the resort.

 

  1. LIABILITIES

We reserve the right to alter, amend or cancel any of the arrangements contained in the itineraries.

 

  1. RENOVATIONS

We reserves the right, upon giving reasonable notice to close any parts of its facilities and/or carry out such repairs, renovations/s and/or upgrades from time to time as its deems fit in its sole and absolute discretion.

 

  1. FORCE MAJEURE

We will not be liable in whole or in part by any cause beyond our control due to fire, flood, strikes or other labor disputes, shortage of materials, transportation difficulties, accident, war, riot, acts of God and change of laws.